Refund policy

RETURNS AND COMPLAINTS POLICY

EQUA Wellness Sp. z o.o.

1. Right of withdrawal from the contract

In accordance with the applicable laws, the consumer has the right to withdraw from a distance contract within 14 days of the day the ordered products are received, without giving any reason.

To exercise the right of withdrawal from the contract, you must inform us of your decision by means of an unequivocal statement (e.g. by e-mail).

Contact:
info@equawellness.pl

2. Effects of withdrawal from the contract

In the event of withdrawal from the contract:

we will refund all payments received from you, except for delivery costs,
the refund will be made no later than 14 days from the day we receive notice of the withdrawal,
the refund will be made using the same means of payment as were used in the original transaction, unless otherwise agreed.

We reserve the right to withhold the refund until we have received the returned product or you have provided proof that it has been sent back.

3. Return costs

The direct costs of returning the product are borne by the Customer, unless otherwise agreed.

4. Exceptions to the right of withdrawal from the contract

The right of withdrawal from the contract does not apply to:

products which, for health protection or hygiene reasons, are not suitable for return once their packaging has been opened, if the packaging was opened after delivery (e.g. dietary supplements),
sealed products which, once opened, cannot be put back on sale,
products made to the Customer's individual order (if applicable).

5. Conditions for returning products

The returned product:

must not show any signs of use beyond ordinary examination of the product,
should be sent back in its original packaging or in packaging that ensures safe transport,
should include all components of the set.

6. Complaints

If a product is found to be defective, the Customer has the right to file a complaint in accordance with the applicable laws.

Complaints can be submitted: