FAQ
We have gathered answers to the questions we get asked most often – about orders, shopping safely and our products.
Orders and safe shopping
What is your returns policy?
You have the right to withdraw from the contract within 14 days of receiving your order, in line with EU regulations.
Products must be unused and in their original packaging. For hygiene reasons, dietary supplements cannot be returned once opened, unless they are faulty.
Is shopping on your website secure?
Yes. We use certified payment systems and security measures that comply with EU standards. Personal data is processed in accordance with the GDPR.
Products and biohacking
Where do your products come from?
We work only with trusted manufacturers from different regions of the world, depending on the product category:
- supplements: Europe (the Netherlands, France)
- biohacking devices and accessories: the USA and China
Every product is selected for its quality, certifications and compliance with EU regulations.
What is biohacking?
Biohacking means consciously supporting your body through lifestyle, technology and supplementation, based on the latest data and scientific research.
Is the EQUA Red Light Therapy Lamp safe?
Yes. The RLT lamps we offer meet the applicable safety standards and have passed photobiological safety tests, and carry CE and RoHS certificates confirming safe use at the recommended settings. Every product undergoes quality control in line with the standards in force on the EU market.
Are the supplements in your store tested by independent laboratories?
Yes. The supplements in our store are third-party tested by independent laboratories in the European Union, which means their composition, purity and conformity with the manufacturer's declaration are verified. We are committed to full transparency and high-quality raw materials.