Frequently asked questions
What is your returns policy?
You have the right to withdraw from the contract within 14 days of receiving your order, in accordance with EU law.
Products must be unused and in their original packaging. For hygiene reasons, dietary supplements cannot be returned once opened, unless they are defective.
Is shopping on the website safe?
Yes. We use certified payment systems and security measures that comply with EU standards. Personal data is processed in accordance with the GDPR.
Where do your products come from?
We work only with trusted manufacturers from different regions of the world, depending on the product category:
- supplements: Europe (the Netherlands, France)
- biohacking devices and accessories: USA and China
Every product is selected for its quality, certification and compliance with EU regulations.
What is biohacking?
Biohacking means consciously supporting your body through lifestyle, technology and supplementation, based on the latest data and scientific research.
Is the EQUA Red Light Lamp safe?
Yes. The RLT lamps we offer meet applicable safety standards and have passed photobiological safety testing, and they hold CE and RoHS certificates confirming safe use at the recommended settings. Every product undergoes quality control in line with the standards that apply on the EU market.
Are the supplements in the store tested by independent laboratories?
Yes. The supplements available in our store are tested by independent laboratories (third-party tested) in the European Union, which means their composition, purity and compliance with the manufacturer's declaration are verified. We are committed to full transparency and high-quality ingredients.